Download PDF by David Drennan, Steuart Pennington: 12 Ladders to World Class Performance: How Your Organization

By David Drennan, Steuart Pennington

ISBN-10: 0585379688

ISBN-13: 9780585379685

ISBN-10: 0749430001

ISBN-13: 9780749430009

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The 100 per cent agreement rule applies as before. There is one key difference. The team head’s boss arrives at the end of day two to hear what they have decided. They present their actions and commitments to him. That’s when real ownership and public commitment takes place. After all, the chief executive cannot be accused of dominating. He didn’t take part in the meeting. Obviously the objectives the team set have to fit with the company goals their own boss agreed with, but the actions they have listed are all theirs, and every one of them 100 per cent agreed.

26 / 12 LADDERS TO WORLD CLASS PERFORMANCE Agreed Objectives that are imposed from above tend to get much less commitment from staff than those that are agreed. Your boss may not accept everything you say without question, of course. In your discussions you may need to make changes to fit the current needs of the business. When you do agree, however, objectives become commitments. That means doing whatever it takes to make the objectives come true. Realistic Write objectives that are stretching but achievable, ie where you feel you and your team have an 80 per cent chance of succeeding.

All the work done in building the car has so far only added costs. No one has paid the car manufacturer anything yet. And no customer is going to pay to the company anything unless he thinks that what it is offering is of more value than the price he has to pay. That is why he parts with his money – he sees the product or the service as worth more to him than the notes he has to give up to get it. Hopefully, the price he pays will also be more than the total cost, for that is the only way the company can make a profit.

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12 Ladders to World Class Performance: How Your Organization Can Compete With the Best in the World by David Drennan, Steuart Pennington


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