By C. Ashurst
Drawing at the author's contemporary and ongoing examine this publication explores tips to construct the organizational strength to understand the strategic strength of knowledge know-how. It tackles the distance among conception and perform and the way to realize wider adoption of profitable socio-technical and benefits-driven ways to investments in IT.
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Extra resources for Benefits Realization from Information Technology
Conduct a structured, ‘bottom-up’ analysis of the stakeholder’s requirements, in terms of delivered benefits. , 2002 Ward and Elvin, 1999 Ward and Daniel, 2006 Literature Benefits Realization Capability 19 The framework provides a foundation for the research The framework of competences and practices was established at an early stage of the research programme. It provides a foundation for later stages of the work. 4 Insights into Current Adoption of Benefits-Driven Approaches This chapter draws on 45 case studies to provide insights into the current adoption of benefits-driven approaches and to provide evidence of the value of the practices/competence approach.
As a result, the service could be provided in local centres. First point of contact resolution of queries rose from 70 to 83 per cent, customer satisfaction improved, with 95 per cent of customers finding the service easy to use and customer numbers increasing from 150,000 in 2002 to 214,000 in 2004 (source: Council website – accessed on 21 July 2005). Lessons learned: developing competences for successful business transformation The research has provided valuable insights into how organizations can succeed with business transformation.
One of the results of this emphasis on education and skills was a focus on effectiveness. It was not just a case of adopting benefitsdriven practices – they had to be carried out effectively. The education and support helped in enabling this. Education and support contributed to the effective enactment of practices for business transformation and the gradual development of skills in a wide range of individuals across the organization. The Council was succeeding in building the capability to engage in and succeed with business transformation at many levels of the organization.
Benefits Realization from Information Technology by C. Ashurst