New PDF release: Care Packages for Your Customers

By Barbara Glanz

ISBN-10: 0071484213

ISBN-13: 9780071484213

ISBN-10: 0071509488

ISBN-13: 9780071509480

The customer-service survival package for ultra-modern companies, full of confirmed principles which are distinctive, reasonably cheap, effortless to do, and certain to satisfyThis is the fitting hands-on advisor that might hold your clients coming again for extra. The book's inventive, ready-to-use layout comprises paintings sheets, checklists, self-assessments, brainstorming routines, and fifty two particular, customer-focused principles that may increase provider, elevate revenues, and aid verify carrying on with good fortune.

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26 ᭣ CARE PACKAGES FOR YOUR CUSTOMERS The way the customer sees it is the way he or she sees it. Do not argue with that person. ” And then pointing again to the model when I share how “I” see it. ” Do we ever know for sure? Whenever we can understand and accept a customer’s perception of a situation, we can more easily begin to find a way to work toward a positive outcome. That does not mean that we have to agree with the perception but only that we respect the way the other person sees it and then use her or his help and creative thinking to come to a resolution.

You can do so by using listening skills, staying calm, and being sincere. 2. Remember that the customer has a life outside of his or her interaction with your company. Every customer is a unique human being. You cannot know what his or her whole story ᭤ 18 ᭣ Copyright © 2007 by Barbara A. Glanz. Click here for terms of use. CARE PACKAGES FOR YOUR CUSTOMERS ᭤ 19 is. Instead, simply try to have an awareness that there are many abused, lonely, victimized people in our world today. Keeping this in mind will help you to remember that your customer may simply be angry with the world and not at you as a person.

That does not mean that we have to agree with the perception but only that we respect the way the other person sees it and then use her or his help and creative thinking to come to a resolution. 6 Value Employees as “Whole” Persons ᭤ THE IDEA Baxter International Inc. in Chicago recently did an extensive 18month study with their employees. They found that what an employee values most deeply is being respected as a “whole” person with a life beyond work. “The real base of [a good relationship] is the respect piece for employees and making sure it is in place, because it causes intense pain for employees when it is absent,” said Alice Campbell, director of work and life programs for Baxter.

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Care Packages for Your Customers by Barbara Glanz


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